|
Business's response - by NathanNon 6/2/2016
|
|
Thank you for taking the time to write this complaint on behalf of the gentleman who drove out. As with any complaint, we are disappointed to read this. And without the facts from both sides, it's difficult for others to come to a conclusion. The saxophone the gentleman negotiated the price for is new, in fact, the serial number can be submitted to the manufacturer for confirmation. Because the purchase was going to be made and the instrument picked up, the saxophone was inspected by our on-site technician before pick up, which is done to all saxophones, especially local pick ups. Therefore, the box and packaging had been removed. However, during initial negotiation on the phone, it was not mentioned the saxophone was going to be shipped out of the country and needed the box and packaging, which was revealed when the gentleman came in to pick up the saxophone. Calling us "con artists" and "scam artists" is uncalled for, especially since the gentleman had purchased instruments from us on 4 separate occasions since 2011 and received great deals on those instruments. And to restate: We do everything within our power to take care of the customer fairly and within the policies of our company. We have the foundation of a solid customer base and good reviews to back that up.
|