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Review 1/1/2008
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Box-N-Go goes way above "Outstanding" for Customer Service. It actually makes painless the normally distasteful task of storing and unstoring furniture, books, papers, family nostalgia, etc.
The owner(s?) is an active participant in the business. This no doubt accounts for a great deal of the quality received by the customer. All of the workers with whom I have interacted, from sales people to coordinators and drivers, have been pleasant, helpful,and very eager to make sure the experience goes well. They even anticipated my need for a lock for my unit, which I had forgotten. They provided a lock for me until I could obtain one. And upon my request, they allowed me to purchase theirs for a very nominal price. And, since I was unable to be present for the delivery of my goods when the short-term storage (I also have continued long-term storage with them) ended, they suggested an email from me could serve as authorization to break the lock in order that my moving men could take the furniture.
In addition to the ease of interaction with them, the prices Box-N-Go charges are excellent! They are significantly below what I had been paying at another well-known storage facility.
I feel that my decision to use Box-N-Go was one of my better ones. I only wish I had found them sooner!
And I HIGHLY RECOMMEND them! A++!!
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